CSA Policies & Member Responsibilities 2019-09-06T08:47:14-08:00

CSA Policies & Member Responsibilities

It is your responsibility to pick up your share during the listed Pick-up Hours for the Location you are signed up at, and to read and abide by our Pick-up Protocol and Policies.  Live Earth Farm does not reimburse for Shares not picked up during listed hours or because pick-up protocol and instructions were not followed.

Any Shares remaining at the close of Pick-up Hours may be donated by the site hosts, so be sure to pick up your Share during the listed hours on the correct day.

It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership.

Communications

We communicate with our membership primarily through email and posts published on our web site.  These emails and posts include information about what will be in upcoming share boxes and recipes. We also send email announcements to our CSA Community about upcoming Community Farm Days and other Farm Events.

As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed.  If your email address changes, you need to update it in the Contact Info tab of your online account (to continue to receive member-specific alerts) as well as in our community email list.

To help you receive and filter emails from us, we do our best to include either Live Earth Farm or Live Earth Farm CSA in the Subject line of our emails.  The address our member-specific alerts are sent from is – farmigo.liveearthfarm@farmigo-csa-hr.appspotmail.com – so please make sure to add this address to your contact list so our alerts reach your inbox.  This is a send-only address; please do not use it to communicate with us because we will not receive your email.

Weekly emails include
– “Reminder to edit your share” emails are sent Friday and Monday morning.  Though we send reminder emails, it is your responsibility to remember to edit your Share Contents so we highly recommend creating your own reminder rather than relying on the emails.

– A “what’s in your share” email is sent the morning of your Delivery Day if you are receiving a Share for the week.  This email confirms your Share Contents, Pick-up Location and Delivery Date, and your Subscription.

If you are not receiving these emails, check your junk/spam folder since emails sent through our CSA software service sometimes end up there (see above).

Subscription Policies

CSA subscriptions are ongoing and deliveries continue based on our Seasonal Delivery Schedules unless a Delivery Hold is placed (see below) or a subscription is canceled (see Cancellation Policy below).

Subscription Delivery Holds

You can place Delivery Holds on your subscription through your online account.  Holds can be for one or more weeks at a time.  Click here for Delivery Hold instructions.  When a Delivery Hold is in place, nothing is delivered and nothing is debited from your balance.

Cancellation Policy

Subscriptions are for a minimum of 4 deliveries. Notice of cancellation is 2-weeks. For example, if you decide you need to cancel your subscription three weeks into it and give us 2-weeks notice, you will receive a total of 5 deliveries. A $25.00 cancellation fee may apply.

Giving notice allows time to cancel automatic installment payments and work out how any remaining credit balance can best be used up.  Once deliveries are stopped, any credit balance left on your account after all deliveries and fees have been deducted will be refunded to you by check (see Refund Policy below).

Refund Policy

There is a $25.00 processing fee for refunding of any credit balance that results from cancellation.  This means balances less than $25.00 will not be refunded – instead, we will work with you to deliver a final share, or you may donate your balance (see below).

There is NO processing fee if an error or change on our part necessitates a refund.

Any “Bonus Credit” added at the time a payment was made will NOT be included in the refund amount.

Refunds are made by check within 30 days of the last delivery and are mailed to the address in your account contact info unless you let us provide us with a different address.

DONATE YOUR REFUND TO OUR EDUCATION PROGRAM
Support our food education non-profit, Farm Discovery, by donating all or part of your refund, and receive a tax deduction! Farm Discovery is a 501(c)(3) non-profit, so all donations are tax deductible to the fullest extent of the law. Farm Discovery will provide you with a donation thank-you letter with their Tax ID for your records. And the children who participate in and benefit from this educational program will be most grateful!

Splitting a Subscription

You are welcome to split a Subscription with someone, however, the Subscription is the responsibility of the Primary Member who signed up.  We do not manage the splitting of share contents, and the Primary Member listed on account is responsible for any balance due for the Subscription.

The person splitting the Subscription can be added as a Secondary Contact in the Account.  Click on the Contact Info tab in your online account to add their email address and click a box so they will receive any member-specific email communications and alerts. Or, use a shared email address (set it to forward reminders to your individual addresses) and password so you can both log in to the web store to edit share contents.

Payment by (E)Check Policy

Returned-checks (this includes EChecks)

If a paper check or an ACH/Electronic Check payment is returned for any reason, we reserve the right to collect a fee equal to the amount of all bank fees we are charged, plus $25.00 to cover the logistical costs inherent in correcting the situation/arranging for replacement payment, etc.