CSA Policies & Member Responsibilities

As a Member of our Community Supported Agriculture Program, it is your responsibility to pick up your Share during listed Pick-up Hours on the correct Pick-up Day for the Location you are signed up at, and to read and abide by our Pick-up Protocol and Policies.

Live Earth Farm does not reimburse for Shares not picked up during listed hours when pick-up protocol and other instructions were not followed.

Any Shares remaining at the close of Pick-up Hours may be donated by the Site Host, so be sure to pick up your Share during the listed hours on the correct day.

It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership.

Subscription Policies

CSA Subscriptions are Ongoing

Weekly CSA Shares continue based on our Pick-up Schedule unless a Delivery Hold is placed (see below) or a Subscription is canceled (see Cancellation Policy below).

Missing, Incorrect or Spoiled Items

If an item is spoiled, missing or incorrect, let us know right away by emailing the office at farmers@cruzio.com.  We will always credit for something that arrives in poor quality.

The cause of missing or incorrect items could include a packing mistake or substitution.  If/when we know in advance, we do our best to send email notice of substitutions or missing items.  We will always credit for a substitute item you can’t use, or a missing one we didn’t already remove from an online order prior to charge.

Missing CSA Share

If your Share is missing at the Pick up Site during listed hours, let us know right away by emailing the office at farmers@cruzio.com.  We will give credit for the Share if it is determined it was taken by someone else or otherwise missing due to an error on our part.

Subscription Delivery Holds

It is your responsibility to schedule and manage Delivery Holds, which you can place on your subscription through your online account.  When a Delivery Hold is in place, nothing is delivered and nothing is debited from your balance.  Holds can be for one or more weeks at a time.  Click here for instructions.

Cancellation Policy

Subscriptions are for a minimum of 4 Shares. We kindly request two weeks notice of cancellation.

Giving notice allows time to cancel automatic recurring payments and work out how a credit balance, if there is any, can best be used up.  For example, if you decide you need to cancel your subscription three weeks after joining and give us two weeks notice, you could receive up to a total of 5 Shares to use up an initial pre-paid credit of $150 on account.

Once shares are stopped, any credit balance left on your account after all Shares and other possible costs have been deducted will be refunded to you by check (see Refund Policy below).

Refund Policy

We hope to be able to work with you to use up any credit balance with a final Share, or you may donate your balance (see below).

Any “Bonus Credit” added at the time a payment was made will NOT be included in the refund amount, so deducting this credit from an account balance may result in no refund.

Refunds are made by check within 30 days of the last Share and are mailed to the address in your account Contact Info unless you provide us with a different address.

DONATE YOUR REFUND TO OUR EDUCATION PROGRAM
Support our food education non-profit, Farm Discovery, by donating all or part of your credit balance, and receive a tax deduction! Farm Discovery is a 501(c)(3) non-profit, so all donations are tax deductible to the fullest extent of the law. Farm Discovery will provide you with a donation thank-you letter with their Tax ID for your records. And the children who participate in and benefit from this educational program will be most grateful!

Payment for Shares is In-Advance

At the end of each pick up day the value of the order is deducted from a pre-paid account balance.  If a balance goes negative and remains so, the CSA Subscription can be put on hold by the farm without further notice. (more about payment terms)

Returned-check Policy (this includes EChecks)

If a paper check or an ACH/Electronic Check payment is returned for any reason, we reserve the right to collect a fee equal to the amount of all bank fees we are charged plus $25.00 to cover the logistical costs inherent in correcting the situation/arranging for replacement payment, etc.

Splitting a Subscription

You are welcome to split a Subscription with someone, however, the Subscription is the responsibility of the Primary Member who signed up.  We do not manage the splitting of Share contents, and the Primary Member listed on account is responsible for any balance due for the Subscription.

The person splitting the Subscription can be added as a Secondary Contact in the Account.  Click on the Contact Info tab in your online account to add their email address and click a box so they will receive any member-specific email communications and alerts. Or, use a shared email address (set it to forward reminders to your individual addresses) and password so you can both log in to the web store to edit Share contents.

Communications

We communicate with our membership primarily through email, social media and posts published on our web site.  Member-specific emails include information about what will be in your upcoming CSA Share and other details about your CSA Subscription. We also send newsletter-type announcements to our CSA Community about upcoming Farm Events and Community Farm Days.

As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed.  If your email address changes, you need to update it in the Contact Info tab of your online account (to continue to receive member-specific alerts) as well as in our community email list.

To help you receive and filter emails from us, we do our best to include either Live Earth Farm or Live Earth Farm CSA in the Subject line of our emails.  The address our member-specific alerts are sent from is – farmigo.liveearthfarm@farmigo-csa-hr.appspotmail.com – so please make sure to add this address to your contact list so our alerts reach your inbox.  This is a send-only address; please do not use it to communicate with us because we will not receive your email.

Weekly emails include –
– Reminder emails for making changes to Share contents and your Subscription are sent on certain days prior to Pick-up Day.  Though we send reminder emails, it is your responsibility to remember to edit your Share Contents or schedule a Delivery Hold, and we highly recommend creating your own reminder rather than relying on the emails.

– A “It’s Pick-up Day” email is sent the morning of your Pick-up Day if you are receiving a Share for the week.  This email confirms your Share contents, Pick-up Location and its Pick-up Day and Hours, and other Subscription details.  We highly recommend creating your own reminder for picking up your Share during listed Pick-up Hours on the correct Pick-up Day.

If you are not receiving these member-specific emails, check your junk/spam folder since emails sent through our CSA software service sometimes end up there (see above about filtering emails).